How it works
From application
to delivery
Nothing here is unusual for the trade. It is written down so you know exactly what to expect before you apply.
Getting an account
Apply
Company details, trade registration, and a contact we can reach.
Verify
You confirm your email. We check your trade documents.
Terms set
We set your account type, rate and credit terms individually.
Approved
You are emailed, sign in, and inventory and pricing are live.
If something is missing we email and ask rather than reject the application. If we cannot open an account we tell you why.
Finding a stone
- Search natural or lab-grown, white or fancy colour
- Filter on the full specification, not a simplified consumer view
- Every stone carries its lab report; images and 360° video where the supplier provides them
- Look a stone up directly by certificate number
- Prices already include your agreed rate — nothing to work out
Ordering
You place the order
Add stones to your cart and check out against your balance. The amount is held, not charged.
We confirm
We re-check availability and that the price still holds. If a stone has sold, the order is cancelled and your balance returned in full.
We ship
Stones are checked, insured and shipped — to you or straight to your customer. You get tracking as soon as it moves.
Typical delivery is three to ten days depending on where the stone is. Every stone shows its own estimate before you order.
Paying
- Accounts run on a prepaid balance by default
- Load credit by bank transfer, card or USDT
- Every movement is recorded and visible on your account
- Established accounts can move onto payment terms
- Cancelled or declined orders return the full amount to your balance